Thursday 10 November 2011

The missing explanation for public service failure

Because New Labour 'reform', in practice, meant excising the human element, imposing sclerotic and centralised IT systems and driving out the most effective people from front line positions:

http://www.libdemvoice.org/david-boyle-writes-the-missing-explanation-of-public-service-failure-25847.html#comment-187949

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